It's not working/loading on my phone

Overview

Try these troubleshooting steps if you have microphone or speaker issues after joining a meeting on the Zoom mobile app for iOS or Android.

This article covers:

Prerequisite

Zoom mobile app on iOS or Android (available on Apple App Store and Google Play)

Apple App Store or Google Play

chat message to the host.

Ensure you have connected your mobile device's audio. If you see the following Audio icon in the meeting controls, tap it and select Call via Device Audio. If prompted, allow Zoom to access your microphone.

Try using earphones with a microphone.

Ensure Zoom has access to your device's microphone.

iOS: Go to Settings > Privacy > Microphone and switch on the toggle for Zoom.
Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom.

Ensure that no other applications are using the microphone at the same time.

iOS: Double-tap the "Home" button to view apps currently running. Swipe up to close an app.
Android: Tap the multi-task button (the square icon usually in the bottom right corner) to view apps currently running. Swipe left or right to close an app.

Restart your iOS device.

Reinstall Zoom from the Apple App Store or Google Play