I Was Overcharged

Here at Success Insider, we take the practice of transparency and honesty seriously. We would never charge you for something you are not clear about and we really try to provide as much information about our payment systems as we can. In case your bill didn’t reflect what you expected, it’s likely that one of the following happened:

VAT Taxes 

If your billing or shipping address is located in an EU country, according to EU legislation, you get charged Value Added Tax with your purchase. 

Unfortunately, this is not up to us. If you have a valid VAT number and you still got charged with this tax, please contact us and we will make sure your bill is adjusted!

Exchange Rate

All of our prices are displayed in US dollars and when placing your order, the currency conversion is automatically made by your local bank. So if you are banking with a foreign bank or in another country, you might notice a slight difference in the amount withdrawn in your own currency. Each bank practices its own exchange rates and sometimes its own commission, so it’s best if you get in touch with your bank to get clear information about this.

Early Bird Discount Expiration

We often provide special discounted offers for only a limited time to our most passionate students who jump on the opportunity and sign up on the spot. If you try to save the link to our special price so you can get back to it after the offer ends, you might find that the special price has expired. Nevertheless, our sales and checkout pages will always display the correct price for you at the time of your purchase, so do take a second look when submitting your order!

Recurring Payments

If you have subscribed to any of the Success Insider subscription programs, you'll automatically be billed on a pre-agreed date (monthly or annually). We value you as a customer and we always display clear pricing policies on our sales and checkout pages, so that you get what you expect!

Shipping Matters 

If you order a physical package from us, the shipping cost will be automatically updated on our checkout page based on your shipping address. Please always be mindful of the total price displayed on the final page before your payment goes through- to avoid any surprises.

I Was Double Charged

Let's see what could be the reason :)

• If you purchased any of the Success Insider Subscription Programs, you'll be automatically billed on a pre-agreed date (monthly or annually). Please bear in mind that we always display clear pricing policies on our sales and checkout pages. 
• If you have purchased any of our courses through a Payment Plan (2 or 3 monthly installments), you will be charged the same amount on the same day each month.
• If you have purchased some other course or subscription through Upsell (apart from your main course), you will be charged on the same day.

To check if any of the above-mentioned reasons apply, please go also to your online banking account and check your statement.

• If you see the same amount charged on different dates - you’re probably getting charged for a subscription or a payment plan.
• If the charges went through on the same date - it’s highly likely that you purchased more Success Insider programs at the same time. Please contact our support team by clicking the chat widget in the bottom right corner if this happened accidentally. 

And lastly, in case your bank statement shows same payment amount charged on the same day, or if you have other doubts/need more details - do not hesitate to contact us and our support agents will be there for you. Please include:

• The dates of the payments
• Amounts charged
• Screenshot from a bank statement
• The email used while making Success Insider purchases